General position
Refunds are not automatic and are reviewed case by case through operational, security, and provider checks.
Once a payment has been confirmed, credited, or applied to account activity, reversal options may be limited or unavailable.
When a refund may be considered
- Duplicate credits or duplicated provider-side settlement.
- Incorrect funding caused by a verified operational error.
- A transaction that cannot be applied to the intended account and cannot be corrected through standard support handling.
When a refund may be declined
- The payment has already been credited and used for trading, transfers, or withdrawals.
- The request conflicts with anti-fraud, KYC, or provider rules.
- The client cannot supply enough information to verify ownership of the payment method or transaction.
Review process
Clients should contact support promptly with the transaction reference, payment method, amount, and the reason for the refund request.
Additional review time may be needed where provider investigations, chargeback risks, or compliance checks are involved.
Support route
Refund requests should be started through support@nextrixmarkets.com.